Refund & Returns Policy

Effective Date: February 14, 2026

Thank you for shopping at Templates by Lina. We are committed to providing high – quality digital products designed to support your productivity and creativity. Please read this Refund Policy carefully before making a purchase.

Digital Products – No Returns or Refunds

All products sold on this website are digital downloads.

Due to the nature of digital content, we do not offer returns, exchanges, or refunds once a purchase has been completed and access to the digital product has been granted.

Once you gain access to your downloadable product, the sale is final and non-refundable.

Consumer Rights (EU & UK Customers)

If you are located in the European Union or the United Kingdom, you normally have a statutory 14-day right of withdrawal for online purchases.

However, under:

  • Directive 2011/83/EU on Consumer Rights

  • The EU Omnibus Directive (2019/2161)

  • The UK Consumer Contracts Regulations 2013

the right of withdrawal does not apply to digital content once:

  • The download or access has started, and

  • You have expressly consented to waive your right of withdrawal, and

  • You acknowledged that you lose this right once the digital content is made available.

By completing a purchase on this website, you confirm that:

  • You consent to immediate access to the digital product, and

  • You acknowledge that you waive your statutory right of withdrawal once the download begins.

United States & Other Jurisdictions

For customers outside the EU and UK, all sales of digital products are final unless required otherwise by applicable consumer protection laws.

Issues With Your Product?

If you experience any technical issues accessing, downloading, or using a file, please contact us at:

📧 templatesbylina@gmail.com

We will make reasonable efforts to resolve the issue and ensure you receive the product in proper working condition.

If a file is proven to be defective or materially not as described, we may offer a replacement or refund at our discretion and in accordance with applicable law.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us within 7 days of the duplicate transaction.

We will review your request and may issue a refund or store credit at our discretion.

Discounted or Free Products

We do not offer refunds for:

  • Products purchased at a discounted price

  • Promotional items

  • Free products

unless required by applicable law.

Chargebacks & Payment Disputes

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to:

  • Suspend access to your purchased products

  • Restrict future purchases

We encourage customers to contact us directly so we can resolve concerns quickly and fairly.

Transparency & Fairness (2026 Compliance)

In accordance with current consumer protection regulations, including:

  • EU consumer transparency requirements

  • The Digital Services Act (where applicable)

  • Updated unfair commercial practices rules

We clearly disclose:

  • That products are digital

  • That access is immediate

  • That no physical goods are shipped

  • That withdrawal rights are waived upon download

Contact

If you have questions about a product before purchasing, we encourage you to contact us at:

📧 templatesbylina@gmail.com

We are happy to help you make informed and confident decisions before completing your order.